UPGRADES & FREE DOWNLOADS (Some downloads require Adobe Reader) click for free download of Adobe Reader Click on a title to download the information: CAR Formats Sample Management RVW 1-20 ISO Process ISO Check Lists Internal Audit Nonconformance Form NCR Form White Papers to all Clients: Re: Customer Satisfaction Re: Effectiveness of Corrective Actions Other Information: Customer Satisfaction VS. Customer Perceived Value We don't need no stinkin' strategy - PipeLine and Gas Technology July/August 2005 issue The Turnover Solution - PipeLine and Gas Technology November/December 2005 issue Leadership at All Levels - PipeLine and Gas Technology May 2006 issue

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Frontline Resources, Inc. is pleased to provide you with the following six procedures to assist you with documentation and implementation requirements for ISO 9001: Rev. 2000 certification. Click to DOWNLOAD PROCEDURE FILE Document Control Procedure This procedure covers the method to control the necessary documents of the quality system, including the quality policy, quality objectives, quality manual, and procedures. Quality Records are controlled according to the Quality Records Procedure. Quality Records Procedure This procedure covers the method for controlling the records required by this quality system. These records are maintained to provide evidence of conformity to requirements and the effective operation of the quality management system. Nonconforming Products Procedure This procedure covers the method for controlling nonconforming products/services. It includes the decisions on how to process the nonconformance and a record of the decision. Corrective Action Procedure This procedure covers the method for taking action to eliminate the cause of nonconformities in order to prevent recurrence. This procedure is used to analyze and remove the root cause of actual nonconformities within the quality system and to process customer complaints. Preventive Action Procedure This procedure covers the method for taking action to prevent potential nonconformities. This procedure is used to analyze and remove the potential cause of nonconformities within the quality system. Internal Auditing Procedure This procedure covers the methods for performing internal audits.

Frontline Resources, Inc. • 5773 Woodway #1241 • Houston, Texas 77057 • 713-266-9607

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